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Glossary › Agents

agent

in English: AI agent

basicspreading

An agent is an artificial intelligence program that not only responds but independently plans, uses tools, and completes tasks in multiple steps to achieve a given goal.

In plain terms

A chatbot is like a knowledgeable friend: you ask, it answers, and you do the rest. An agent is more like an assistant to whom you say: 'organize Thursday's meeting,' and it checks calendars, finds a time, sends invitations, and then tells you it is done.

The essence is therefore action. The agent receives a goal, not a precise list of instructions. It decides itself what steps are needed and uses tools for this: it searches the web, opens files, runs programs, fills out forms, and writes emails.

Meanwhile, it also monitors what has happened. If one step fails, it tries something else, just as you would choose another route if the street is blocked. This makes it different from traditional automation, which always executes the same pre-written sequence of steps.

It is good for taking over longer, multi-step, boring, or time-consuming tasks from you. The price of autonomy is that you must pay closer attention: what access you grant it and what you check afterward.

How it works

  1. It receives a goal: you write in natural language what you want to achieve and specify which tools and data it can access.
  2. Planning: the agent's 'brain' is typically a large language model that breaks the goal into smaller steps and decides where to start.
  3. Acts: it invokes a tool, such as a search engine, calendar, database, browser, or code execution environment, and receives its result.
  4. It observes and corrects: it checks what the step produced and decides the next action based on that. This planning–action–observation loop repeats until the task is complete.
  5. Stops and reports: when finished or stuck, it summarizes what it did. A well-configured agent also stops before risky steps (such as payment, deletion, sending) and requests approval.

An everyday example

You tell your phone assistant: 'Find accommodation in Eger for the weekend for four people under 60,000 forints, and book the best one.' The agent browses multiple pages, compares offers, fills out the booking form, and asks for confirmation before payment.

Who is affected

employeeAgents can take over part of office routine work (correspondence, data collection, summaries, scheduling), so your task will increasingly become assigning and checking. → Work & HR
entrepreneur, executiveYou must decide which processes to entrust to an agent, with what permissions, and who is liable if it errs.
developerThe coding agent no longer just gives suggestions but independently writes, tests, and fixes code, transforming your daily work. → Code
everyoneIn customer service, at the point of sale, and during administrative procedures, an agent increasingly handles your matter or acts on your behalf.

A common misconception

MythAn agent is the same as a chatbot, just under a trendier name.
In realityA chatbot returns text, while an agent uses tools and performs actual operations on your behalf. Therefore, its error can have real consequences, such as a sent email, a deleted file, or a placed order.

Limits and risks

Similar, but not the same

Related concepts

A brief history

The concept of the autonomous sensing and acting 'intelligent agent' has been a fundamental term in AI research for decades. It was widely popularized by Stuart Russell and Peter Norvig's 1995 textbook (Artificial Intelligence: A Modern Approach). Large language model-based agents came into the spotlight in 2023, with early experimental projects (such as AutoGPT) and the models' tool-calling capabilities. More reliable, practically usable versions spread in 2024–2025.

Where things stand

At the end of 2026, coding and research agents are already everyday tools in many places and have been built into the major office software suites. However, fully autonomous, unsupervised operation is still rare: in most places a human approves the important steps.

Status: 2026 November

In the news

Appears in 772 Agent Age stories; the curve shows weekly occurrence in the news magazine.

Also known as

agent · AI-agent · AI agent · MI-agent · agent · intelligens agent · intelligent agent · autonomous agent

This entry was machine-edited and has undergone machine expert review; the “In the news” section updates automatically from Agent Age stories.